Frequently Asked Questions
Delivery
How long will it take to receive my order?
How long will it take to receive my order?
We aim to deliver our products Melbourne wide in a convenient 2-5 day time frame
Please be aware that larger items requiring 2 people may incur longer wait times, our team will contact you with any updates if necessary
Does Gardenworld use a courier service?
Does Gardenworld use a courier service?
All deliveries are handled by our own in-house drivers using our own vans to ensure plant protection and the most convenient experience possible for our customers
Is there a minimum spend when ordering items for delivery?
Is there a minimum spend when ordering items for delivery?
While our standard minimum spend is $40, some post codes further from our nurseries may have higher minimums - you will be advised on check out page
Click and Collect
When will my Click and Collect order be ready?
When will my Click and Collect order be ready?
We aim to complete all click and collect with in a 48 hour time frame. You will receive an e-mail notification when your order is ready for collection
Where do I go to collect my items in store?
Where do I go to collect my items in store?
When you receive a notification that your order is ready for collection - If collecting from Braeside Nursery please head to the Information Desk and if collecting from Elwood Nursery please head to the main register
Please bring proof of purchase with your order number, valid photo ID and the original payment card for order if applicable